Delivery & Returns


Deliveries:

At DEPANO, we strive to provide you with a seamless and reliable delivery experience. Here's everything you need to know about our delivery process:

  1. Shipping Locations: 
    We currently offer shipping within India. Please ensure that you provide us with the correct shipping address to avoid any delivery delays or complications.
  2. Order Processing Time:
    Once you place an order, our team will process it within 2-3 working days. Please note that this processing time does not include weekends or public holidays.
  3. Shipping Time:
    The standard shipping time from the date of dispatching your order is approximately 5-7 working days. However, please be aware that unforeseen circumstances, such as weather conditions or logistical challenges, may occasionally cause slight delays. Rest assured, we are committed to keeping you informed about the status of your order every step of the way.
  4. Shipping Costs:
    We offer free shipping on all our orders. For orders outide the area, a nominal delivery charge will be levied. The applicable shipping charges will be displayed during the checkout process, and they may vary based on your location.
  5. Tracking Your Order:
    Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your package through our website or by contacting our customer support team. We want you to stay informed and excited as your order makes its way to your doorstep.

Returns:

We want you to be completely satisfied with your purchase from DEPANO. If, for any reason, you are not satisfied with your order, we offer hassle-free returns and exchanges. Here's our returns policy:

  1. Eligibility:
    To be eligible for a return or exchange, please ensure that the item is in its original condition, unused, and with all the tags and packaging intact. We are unable to accept returns on items that have been damaged, altered, or worn.
  2. Return Period:
    You may initiate a return or exchange within 7 days from the date of receiving your order. Beyond this period, we regret that we won't be able to accept returns.
  3. Return Process:
    To initiate a return, please send us an email at info@depano.in with your order details, including your name, order number, contact information, and the reason for the return. Our customer support team will guide you through the process and provide you with a return authorization.
  4. Return Shipping:
    Please note that the cost of return shipping will be borne by the customer, except in cases where the item received was damaged, defective, or incorrect. We recommend using a reliable shipping service with tracking to ensure that your return reaches us safely.
  5. Refund or Exchange:
    We understand that there may be instances where you need to cancel or return a product from DEPANO. We aim to make the refund process smooth and efficient for you. Here are the key points to note regarding our refund policy:
    *Upon receiving the returned products and verifying their condition and related documents, we will process the refund amountPlease remember that certain items, such as intimate apparel or personalized products, may be non-returnable due to hygiene or customization reasons. This information will be clearly specified on the product page.
    *The refund for eligible products will be processed within 7 to 15 business days from the date of verification of any defects or non-compliance.
    *To qualify for a refund, the product must be returned in its original condition with the price tag intact, including the original packaging and all accessories.
    *Please note that we reserve the right to determine the eligibility of a product for a refund based on our verification and assessment.
    *The refund amount will be credited to the original payment method chosen by you during the purchase process.
    *Please ensure that you provide accurate payment information to facilitate a smooth refund process.

If you have any further questions or need assistance with your return, our dedicated customer support team is here to help. Reach out to us at info@depano.in, and we will be happy to assist you.

Thank you for shopping with DEPANO. We value your satisfaction and look forward to serving you again in the future.